One Life mobile app privacy
Last updated: July 18, 2026
This notice explains how the One Life mobile app (package za.co.onelife.app) handles information. The app is provided by One Life Health SA and Edcocube (Pty) Ltd. It supplements the One Life store privacy policy and applies specifically to the Android and iOS app.
No account required
You can use the app without creating or signing in to an account.
Information kept on your device
Your selected life stage, wellness goals, dietary preferences, supplement rhythm, private ritual schedule and check-ins, saved items, and typed searches are stored locally on your device. One Life does not receive this local-only information.
You can remove local app data by resetting or clearing the app's data in your device settings, or by uninstalling the app.
Catalogue, reviews, basket, and checkout
The app connects securely to Shopify to retrieve catalogue information, prices, availability, product details, and to support basket and checkout functions. Product, basket, checkout, and purchase interactions may be processed by Shopify. Shopify may act as our service provider and, for certain enhanced or Network Intelligence services, may also process information under its own privacy responsibilities.
The app retrieves public product-review content from Judge.me. This release does not submit app-user account details or new reviews to Judge.me.
If you continue to Shopify checkout, Shopify collects the contact, delivery, and payment information you choose to provide directly through its secure checkout. One Life does not collect card details inside the app.
Data collected and shared
- App interactions: product, catalogue, basket, and checkout interactions are required for connected shopping features and may be collected and shared with Shopify for app functionality, analytics, marketing measurement, and personalization.
- Purchase history: this is optional and is processed only if you choose to complete a purchase. It may be collected and shared with Shopify for app functionality, analytics, marketing measurement, personalization, fraud prevention, security, and legal compliance.
Information sent between the app and connected services is encrypted in transit.
What the app does not access
The current release does not use an advertising identifier and does not request access to your precise or approximate location, camera, microphone, contacts, photos, files, health sensors, or device notifications. One Life does not operate a separate in-app analytics or advertising SDK in this release.
Deletion requests
To request deletion of information associated with a basket, checkout, purchase, or other interaction processed through our commerce services, email info@onelife.co.za. Please describe the app interaction and provide only the details needed to locate the record. We may retain information where required for legal, tax, fraud-prevention, security, or transaction-record obligations.
Health information
One Life is not a medical device and does not diagnose, treat, cure, or prevent any medical condition. Product information is for shopping and educational purposes and does not replace the label or advice from a qualified healthcare professional. Consult a qualified healthcare professional for medical advice, diagnosis, or treatment.
Contact
Privacy questions about the app can be sent to info@onelife.co.za.