Delete your One Life account

Last updated: July 25, 2026

This page lets you start deletion of a One Life customer account and the personal data associated with it. You do not need to call us or send a separate support email.

Start the deletion request

Use the form on this page. Enter the email address you use to sign in to your One Life account and write DELETE MY ONE LIFE ACCOUNT in the Message box. Submitting the form starts your request.

We will contact that email address to verify that the request belongs to you before deleting or anonymising account data. Never include a password, one-time code, card number, identity-document number, or health information in the form.

What will be deleted

After verification, One Life will delete or anonymise the Shopify customer profile and associated personal data that we are permitted to remove, and end access to the customer account. If you are signed in on the mobile app, also sign out or use Clear local app data to remove the encrypted sign-in tokens held on that device.

What may be retained

Some transaction, invoice, tax, fraud-prevention, security, chargeback, or legal records may need to be retained for the period required by law. Where retention is required, the data is restricted to those purposes and is not kept simply to preserve the customer account.

What happens next

We will process the request as soon as reasonably practicable after identity verification and will explain any data that cannot yet be removed and why. You can continue to browse and buy as a guest after requesting deletion.

Local app data

Deleting the customer account does not automatically clear choices stored only on a phone. In the One Life app, open You and choose Clear local app data to remove the local chapter, basket, ritual, usuals, watch shelf, check-ins, recent-search list, last-order note, and any stored account sign-in from that device.