FAQ
Frequently Asked Questions
What is One Life Health?
One Life Health is South Africa's leading health supplement retailer with over 10 000+ products, 250+ trusted brands, and 3 stores in Gauteng (Centurion, Glen Village, Edenvale). We've been serving South Africans for 25+ years.
Do you offer free delivery?
Yes! We offer free delivery on orders over R400 nationwide. Orders placed before 12pm are dispatched the same day. Standard delivery takes 3-7 business days depending on your location.
Can I collect in-store?
Absolutely! You can collect your order from any of our 3 stores: Centurion (117 Galaway Ave, Hennopspark), Glen Village (Glen Village South, Faerie Glen), or Edenvale (Shop 7, Green Valley Shopping Centre).
What is your return policy?
We accept returns within 14 days of purchase for unopened products in their original packaging. Please visit our Return Policy page for full details.
Do you offer health consultations?
Yes! We offer free 15-minute health consultations with our qualified health professionals who have 15+ years of experience. Book your free consultation here.
How does the rewards programme work?
Our My Health Rewards programme lets you earn points on every purchase. Points can be redeemed for discounts on future orders. Visit My Health Rewards to learn more.
Are your products authentic?
100%. We source all products directly from manufacturers and authorised distributors. Every product sold through One Life Health is genuine and authentic.
Do you ship nationwide?
Yes, we deliver to all areas in South Africa. Delivery times vary by location: Gauteng (2-3 days), other metro areas (3-5 days), rural areas (5-7 days).
Are product tags like Gluten Free, Vegan and SA Made guaranteed?
Dietary and product tags such as Gluten Free, Vegan, Sugar Free, Dairy Free, Vegetarian and SA Made are provided as a shopping guide based on supplier, manufacturer and product information available to One Life Health. They are not a guarantee of suitability, allergen absence, formulation or medical appropriateness. Product ingredients, labels and manufacturing information may change. Always read the product label, ingredients list and allergen information before purchasing or using a product. If you have allergies, are pregnant or breastfeeding, take medication, have a medical condition, or are unsure whether a product is suitable, please contact a One Life Health consultant or a qualified healthcare professional before use. Read the full Product Tag Guide.